Returns Policy
Effective Date: 1st June 2025
At The Recon Store, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
You have 14 calendar days from the day after you receive your order to notify us that you'd like to return an item. After notifying us, you have another 14 days to return the goods.
To be eligible for a return, items must be:
Unworn, unwashed, and in their original condition
With all original tags and packaging intact
Returned with proof of purchase
Please note: For hygiene reasons, we cannot accept returns on underwear, swimwear, earrings, or personalised items, unless they are faulty.
How to Return an Item
Contact us with your order number and reason for return.
We’ll provide return instructions and the return address.
Send the item(s) back using a tracked postal service. You are responsible for return postage costs unless the item is faulty or incorrect.
Refunds
Once we receive your return and inspect the item(s), we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7 working days.
Exchanges
We do not currently offer exchanges. If you’d like a different size or item, please return the original and place a new order.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 7 days of receiving your order. We will cover the cost of return shipping and offer you a replacement or a full refund.
Contact Us
If you have any questions about our returns policy, please get in touch at: